Frequently Asked Questions
Everything you need to know about shopping with Shop Erotic.
How do you ensure my privacy during shipping?
We prioritize your discretion. All orders are shipped in plain, unmarked brown or white boxes with no mention of 'Shop Erotic' or the contents on the exterior label. The sender name will appear as 'SE Logistics' on your bank statement and shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital options like PayPal and encrypted cryptocurrency payments for maximum anonymity.
Can I return a product if I am not satisfied?
Due to the intimate nature of our products and health and safety regulations, we cannot accept returns on used or opened items. However, if a product arrives defective or damaged, please contact our support team within 14 days for a replacement or store credit.
Are your products body-safe?
Yes, we curate our inventory with health in mind. We primarily stock items made from medical-grade silicone, borosilicate glass, and phthalate-free materials. Detailed material specifications are listed on every product page.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping at checkout. You will receive a tracking number via email as soon as your package leaves our warehouse.
How do I care for and clean my items?
We recommend cleaning your items before and after every use with a dedicated anti-bacterial toy cleaner or mild, unscented soap and warm water. Always ensure items are completely dry before storing them in a cool, dark place.